Customer Reviews

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T
Teng Tiow Tay
Feels good, Looks good and Working so far.

When my Franklin Electric 4KW pump fails, tripping my 20A Clipsal circuit breaker and melting the plastic terminal of my Schneider 38A rated relay, my heart sank. Until now I still could not figure out how that plastic could melt unless the Clipsal breaker is allowing far more than 20A to get through before tripping. Not sure who I should call to get my money back. But I believe they are all out of warranty and no one is likely to give me an audience. Called my pump man, and he said such a pump would set me back about 4K plus labour. Looked around on the web and found this whole pump set including controller box and 6x level electrodes for $980. Text my pump man and he replied not to waste time putting in a cheap, “don't know made where” pump. Anyway, if he does not want to change it for me, I would just have to do it myself. Spent another $170 buying a winch and 2 pipe wrench from Bunnings, it turned out to be relatively easy with the help of a couple of Youtube videos. The pump is working just as expected for 3 days. Lets hope it continue that way to make my bet worth the while.

Complete Your Setup

Cable (4mm x 4) for AC - Tuhorse Australia
Splice Kit For Cable (2.5mm - 5mm) Water Proof Join - Tuhorse Australia
Bore Cap - Tuhorse Australia

Bore Cap

$80.00 AUD
Zinc Anode 40mm, 50mm - Tuhorse Australia

Zinc Anode 40mm, 50mm

$115.00 AUD
Dam Float - Tuhorse Australia

Dam Float

$390.00 AUD

FAQs

Please read our FAQs page to find out more.

Do you ship Australia-wide?

Yes, we ship across Australia, including rural and remote areas. Delivery times vary based on your location. Free Delivery is to mainland Australia only and subject to change at Tuhorse's discretion.

When will my order be shipped?

shipped the next business day. However, we will endeavour to dispatch orders the same day where possible. Orders placed during holidays, weekends, or outside of business hours will be processed and shipped on the following business day. Once shipped, you'll receive tracking updates direct from the courier. 

What is your return policy?

We accept change of mind returns within 14 days of purchase if the product is unused and in its original packaging. Custom orders and clearance items are non-refundable. Return shipping costs are the responsibility of the buyer.

Products that are exchanged or refunded will also have a 20% restocking fee applied and return shipping if necessary. We recommend using a tracked shipping method, as we are not responsible for items lost or damaged in transit. 

For warranty claims, please refer to our Warranty Policy

Do your pumps come with a warranty?

Yes, all our pumps come with a manufacturer’s warranty. Warranty periods vary by product—check the product page for details. 

How do I choose the right pump?

Selecting the right pump depends on factors such as water depth, flow rate, and power source. Use our Pump Selection Guide or contact our experts for recommendations. 

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