Privacy policy
Tuhorse Pty Ltd (“Tuhorse”) takes privacy matters very seriously and is committed to respecting your privacy. This privacy policy (Privacy Policy) describes how your Personal Information is collected, used, and shared when you visit or make a purchase from www.tuhorse.com.au (the “Site”) or interact with us from outside of the Site, for instance by emailing us, calling us or obtaining our emails, newsletters or other communication materials. This Privacy Policy also applies to interactions with our contractors, suppliers and employees.
This Privacy Policy sets out the steps we take to protect your privacy and personal information.
By providing Personal Information to us, you consent to our collection, use, storage and disclosure of your Personal Information in accordance with this Privacy Policy and any other agreements between us.
All references to 'us', 'we' or 'our' in this Privacy Policy are references to Tuhorse. All references to ‘you’ or ‘your’ in this Privacy Policy are references to any individual who accesses Site or makes a purchase from Tuhorse.
We may change our Privacy Policy from time to time by publishing changes to it on our website. You should check our Site periodically to ensure that you are aware of our current Privacy Policy.
PERSONAL INFORMATION WE COLLECT & HOW WE COLLECT IT
When you visit the Site, we automatically collect certain information to provide products, services and information to our customers and the community. Such information includes information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” You may alter your cookie preferences on the Site.
We collect Device Information using the following technologies:
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but our Site may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy, or as otherwise required by Privacy Law
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site or otherwise, we may collect certain information from you, including your name, billing address, shipping address, and payment information (including credit card numbers, debit card numbers, email address, and phone number) in order to execute an order. We refer to this information as “Order Information.”
If you provide us with personal information about someone else, you must ensure that you are authorized to disclose that information to us, and that we may collect, use and disclose it for the purposes described in this Privacy Policy. This means that you must take reasonable steps to ensure the individual concerned consents to the various matters detailed in this Privacy Policy.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to fulfil any orders placed through the Site or otherwise (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
• Communicate with you;
• To verify your identity or your credit card or payment details
• Screen our orders for potential risk or fraud;
• Deliver and improve our product and service offerings;
• Advertise and market our products and services and products;
• To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
• To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
SHARING YOUR PERSONAL INFORMATION
We may disclose your Personal Information for the purposes described in this Privacy Policy, or as otherwise authorised or required by law, to:
• our employees and contractors and related bodies corporate. However, our employees and contractors must agree to adhere to this Privacy Policy. They are only permitted to access and use personal information necessary to perform their job-related functions and are not permitted to disclose this information to others;
• third party suppliers and service providers (for example, our information technology and administrative providers, and/or our website operators, digital agencies).
• our professional advisers, dealers and agents;
• our internal systems used for fulfillment and inventory management;
• our payment systems operators (e.g., merchants receiving card payments);
• our existing or potential agents, business partners, investors or partners;
• our sponsors or promoters of any competition that we conduct via our services;
• anyone to whom our assets or businesses (or any part of them) are transferred;
• any other person or organisation you have authorised us to make disclosures to; and/or
• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
The disclosures described above may involve your Personal Information being sent to outside your country of residence in some contexts (for example, to any of our service providers who are located in several countries). Countries in which such third parties may reside include Australia, the United States, Canada, India and China, though this may change from time to time. We will take reasonable steps to ensure that any overseas recipients of your Personal Information will protect it from loss or unauthorised uses or disclosures.
We may share your Personal Information with third parties to help us use your Personal Information, as described above. We use BigCommerce to power our online store. BigCommerce uses your Personal Information per its privacy policy, which can be viewed here https://www.bigcommerce.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site. Google uses your Personal Information per its privacy policy, which can be viewed here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request or law enforcement activities for information we receive, or to otherwise protect our rights.
TEXT AND MARKETING NOTIFICATIONS
By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with the word ‘STOP’ in capitalised letters to any mobile message sent from us or use the unsubscribe link contained in our messages. You understand and agree that alternative methods of opting out, such as using alternative words will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions, please contact us at sales@tuhorse.com.au or call us between the hours of 9am and 5pm EST on 02 8005 2823.
CHILDREN
Our Site services are generally not directed to children under 18. We do not knowingly collect Personal Information from anyone under 18 without parental consent. If you become aware that we have collected Personal Information from a child under the age of 18 without parental consent, please let us know so we can take appropriate action.
HOW WE PROTECT PERSONAL INFORMATION
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We use a number of physical, administrative, personnel and technical measures to protect your personal information in these ways. Personal information you provide to us may be stored through on premises servers and/or cloud-based systems that are hosted overseas, for example by Google or BigCommerce (see above for more information on how they handle personal information).
However, we cannot guarantee the security of your Personal Information, as no electronic data transmission or storage of information is completely secure. If an incident is reported affecting your Personal Information, we will investigate and comply with all required regulatory reporting obligations. By using our Site, you acknowledge and agree that we make no such guarantee, and that you use our Site based on that understanding.
THIRD PARTY WEBSITES
Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, or any third-party website or service recommended or referred to on our Site or by our staff; and have no control over or rights in those linked websites. Any privacy policies that apply to those other websites or services may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our business records [unless and until you ask us to delete this information]. “In the absence of such request, we will automatically delete your Order Information and related Personal Information 7 years after your Order or 7 years after the closure of your account (as applicable)
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. You should check our Site periodically to ensure that you are aware of our current Privacy Policy.
ACCESSING, CORRECTING OR ERASING YOUR PERSONAL INFORMATION
If you would like to make a request:
• to access or correct the personal information we hold about you;
• for us to erase personal information we hold about you; or
• for a copy of any personal information which you have provided us;
please contact us using the details provided below. In most circumstances, we will comply with your request (if compliant with applicable laws). If we deny your request (or part of your request), we will provide a reasonable explanation as to why we cannot delete part or all of your personal information at this time. We may also need to verify your identity when you make any such request in relation to your personal information.
MAKING A COMPLAINT
If you think we have breached a Privacy Law, or you wish to make a complaint about the way we have handled your personal information, please contact us using the details provided below.
Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@tuhorse.com.au or by mail using the details provided below:
Tuhorse
Attn: Privacy Manager
Unit 12
49 Carrington Road, Marrickville
NSW 2046
Australia